Warranty & Repair Policy: Your Peace of Mind, Guaranteed

We take pride in the quality and durability of our Dr.Ozone and Dr.Air products. To ensure your complete satisfaction, we offer a comprehensive warranty and repair policy, designed to keep your devices running smoothly for years to come.

Your Warranty Coverage:

  • Industrial Ozone Machines (Dr.Ozone): 12-month limited warranty on the entire machine.
  • Ozone Generator Units: Extended 18-month warranty for added peace of mind.

What’s Covered:

During the warranty period, we will repair or replace any parts that fail due to defects in materials or workmanship, free of charge. If we cannot repair your product, we will replace it with the same or a comparable model.

How to Claim Your Warranty:

  1. Contact our dedicated customer support team with your original order information.
  2. We’ll guide you through the simple warranty claim process.
  3. For your convenience, we offer free return shipping within Vietnam.

Beyond the Warranty: Your Special Benefits

Even after your warranty expires, you’re still part of the HSVN family. You’ll enjoy:

  • Discounted Repairs: Get genuine spare parts and expert repair services at exclusive discounted prices.
  • 50% Off Repairs (Within 2 Years): For the first two years after your warranty ends, we’ll cover half the cost of any repairs.
  • Lifetime Support: Our commitment to your satisfaction doesn’t end with the warranty. We’re here to help with any questions or concerns you may have about your Dr.Ozone or Dr.Air product.

Invest in Quality, Invest in Peace of Mind

When you choose HSVN Toàn Cầu, you’re choosing more than just a product. You’re choosing a commitment to quality, reliability, and exceptional customer service. We’re confident that our warranty and repair policy will give you the confidence and peace of mind you deserve.

Repair after the warranty period

You will receive genuine spare parts at a special discount price and repair service. After the warranty expires, within 2 years, our company will support customers with 50% of the repair cost. From the 3rd year onwards, customers bear 100% of the repair cost.